سياسة الاسترداد

At Ecomvest, we want you to love your purchase. If something isn’t right, you can return your order within 90 days of receiving it.

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Eligibility

• Items must be unused, in original packaging, and with all tags intact.
• Proof of purchase is required.

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How to Start a Return

• Email us at info@naturecosmetix.com with your order number.
  
• Return shipping costs are the customer’s responsibility. We recommend using a trackable service.

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Return Address

Ecomvest
30 North Gould Street, Ste 29054
Sheridan, Wyoming 82801, United States

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Refunds

• Once your return is received and approved, we will refund the purchase price to your original payment method within 14 days.
• No restocking fees apply.
• Please allow extra time for your bank or payment provider to process the refund.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours. We will arrange a free replacement or full refund.

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Exchanges

For the fastest exchange, please return your item and place a new order.

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EU Cooling-Off Right

Customers in the European Union may cancel or return orders within 14 days without giving any reason.
Our 90-day return window applies in addition to this statutory right.

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Contact Us

📧 info@naturecosmetix.com
📞 +1 740 272-5703
🏢 30 North Gould Street, Ste 29054, Sheridan, Wyoming 82801, United States
🕒 Mon–Fri: 08:00–22:00 CET | Sat–Sun: 08:00–18:00 CET