Nature Cosmetix
Payment Policy
Accepted Payment Methods
You can pay for your Nature Cosmetix order with any of the methods below. The options you see at checkout are the ones available for your country and device, so the exact list may differ slightly from one customer to another.
Credit & Debit Cards
Visa
Mastercard
American Express
Your bank may ask you to confirm the payment with an extra security step, such as a code or an approval in your banking app.
Digital Wallets
Apple Pay
Google Pay
Shop Pay
Wallet buttons appear when your browser and device support them and a payment method is saved in your wallet.
Local Payment Methods
Shown at checkout
Depending on your country, other local payment methods may be offered at checkout. If a method is shown there, you can use it.
We accept
Not accepted
We do not offer cash on delivery. Payment methods that are not shown at checkout cannot be used for your order. The list of accepted methods may change, and this page will be updated when it does.
Pricing & Currency
Nature Cosmetix ships worldwide. Where available, prices are shown in your local currency, and the currency shown at checkout is the currency you are charged in.
Clear totals
Before you confirm your order, checkout shows the full amount you will pay, including product prices, any discounts and applicable taxes. Shipping is free on every order, worldwide, with no minimum spend.
Currency conversion & bank fees
If your card or account uses a different currency from the one charged at checkout, your bank or card provider may apply its own exchange rate or a foreign transaction fee. These fees are set by your bank and are outside our control.
Please check before you pay
Take a moment to review your order total, delivery address and email address before submitting payment. This helps us get your order to you without delays.
Payment Security
Just as we are open about what goes into our products, we want you to know how your payment is handled. Every payment on naturecosmetix.com is processed by Shopify Payments using secure, industry-standard protection.
How your payment is protected
Encrypted connection
Information sent between your browser and our checkout is encrypted with SSL / TLS. You will see a padlock icon in your browser's address bar.
PCI-DSS compliant
Shopify Payments meets the PCI-DSS standard, the security framework required by the major card networks for handling card data.
No card details stored by us
Nature Cosmetix never sees or stores your full card number or security code. Card details go directly to the payment processor.
Fraud screening
Orders may be checked automatically for signs of fraud to protect you and our store from unauthorised use of payment details.
Your data
For details on how we handle personal information connected to your order, please read our Privacy Policy.
Billing & Order Confirmation
Payment is taken when you place your order. Once the payment has been approved, we send an order confirmation to the email address you entered at checkout.
What happens when you order
Your payment method is charged as soon as your order is placed.
You receive an order confirmation email with your order number.
We prepare your order within 1–2 business days and email you a tracking number once it has been dispatched.
Your bank statement will show a charge from Nature Cosmetix. If you don't recognise a charge, email us before contacting your bank.
Payment declined?
If your payment is declined, the order is not placed and you are not charged. Common reasons include insufficient funds, a typo in the card details, an expired card, or a security block by your bank. Please check your details and try again, use another payment method, or contact your bank.
No confirmation email?
First check your spam or junk folder. If you still cannot find it, email us at info@naturecosmetix.com with the email address you used at checkout and, if you have it, your order number. We will confirm the status of your order.
Order Verification & Chargebacks
To protect our customers, we may review some orders before they are dispatched. This is a routine check and does not affect most orders.
If an order needs a check, we may
Contact you by email or phone to confirm your billing or delivery details.
Hold the order briefly while the check is completed.
Cancel the order and refund the full amount if we cannot verify it.
Please talk to us before opening a chargeback
If something is wrong with a charge or an order, email us at info@naturecosmetix.com with your order number before contacting your bank. Most issues, such as a missing parcel, a damaged item or a refund question, can be solved quickly and directly by our team.
Opening a chargeback first usually takes longer to resolve. If a chargeback is opened, we may share order, payment and tracking information with the payment provider so the case can be reviewed.
Cancellations & Refunds
Refunds are covered in full by our Returns & Refunds Policy. Here is a short summary of how cancellations and refunds work on the payment side.
Money-back guarantee
30 days
You have 30 days from the delivery date to return eligible items. Items must be unused, unopened and in their original packaging, for hygiene reasons.
Refund to original payment method
Within 14 days
We refund you within 14 days of receiving and inspecting your return. Your bank may then need a further 5–10 business days to show it on your account.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Email info@naturecosmetix.com as soon as possible with your order number. Orders are usually dispatched within 1–2 business days, so the sooner you write, the better. Once an order has been dispatched, it can no longer be cancelled, but you can still return it under our returns policy.
Damaged, defective or wrong item?
Let us know within 48 hours of delivery and include photos. We will send a replacement or give you a full refund at no cost to you.
EU & UK customers
If you live in the EU or UK, you keep your statutory 14-day right of withdrawal. Our 30-day policy is offered in addition to that right, not instead of it. Sealed cosmetics that have been opened after delivery may be excluded for hygiene reasons, as permitted by EU law.
Customs Duties & Import Taxes
Shipping is free on all orders worldwide. Because we deliver internationally, some countries may charge customs duties or import taxes when a parcel arrives.
What you pay us
The order total shown at checkout.
No shipping fee, on any order, to any country.
What your country may charge
Depending on local rules, you may be responsible for customs duties or import taxes charged by your country. These charges are set by local authorities, not by Nature Cosmetix. If you are unsure, your local customs office can tell you what applies.
More about delivery
Delivery usually takes 7–10 business days after dispatch. See our Shipping Policy for full details.
Payment Questions
Questions about a charge, a refund or an invoice? Our team is happy to help. Please always include your order number so we can find your order straight away.
This Payment Policy applies to all orders placed on naturecosmetix.com. We may update it from time to time, and the version published on this page is the one that applies. Nothing in this policy limits the mandatory consumer rights you have in your country of residence. Effective 29 September 2026.